FP Scanner Issues :

A. Scanner glowing continously?

Solution:The problem might be with the scanner.Contact Support & send the unit back to Bioenable for repair.


B. Scanner does not glow?

Solution:The problem might be with the scanner.Contact Support & send the unit back to Bioenable for repair.


C. After every 4 to 5 punches the unit directly goes for identification and then generates a Timeout.

The solution for the problem is to increase the Sensor Timeout to max.This can be done as follows:

1. Press Menu Key.Enter inside the menu as a Admin.

2. Go to 2nd option which is "FP Settings" and press enter key.

3. Go to 3rd Suboption which is "Sensor Timeout".Set the timeout to 25 sec.

D. Fingerprint rejections in cold season?


It is observed that in cold season, Fingerprint skin develop many abnormalities which can lead to much higher rejections of the fingerprints on terminals. This will effect use of fingerprint terminals. Effect is expected to be different in different places. In north Indian it is expected to be more.

Dry skin: Finger skin become dry and hard, In order to prevent inner parts of body from cold, the outer skin become dry. Dry skin can develop lot of abnormalities like skin peeling, skin cracks, white dead skin on surface etc.

This lead to deformation of many minutiae points on the finger and scanned image of finger can go under unexpected changes beyond the capabilities of fingerprint algorithms to handle them.

This will lead to lot of rejection of fingers. This can be handled in following ways:

1. Re-register/update the fingerprint of the user. On re-registering the deformations will be neglected by fingerprint algorithm and new visible minutiae points will be registered.

2. In case the skin problem is severe with the finger being used, then you can change the finger itself to some other one.

If the skin peeling and new dead skin keep developing multiple re-registration would be required.